Loading... Please wait...

Shipping & FAQ

PROCESSING

Orders are processed and sent within 2-3 business days. Please understand that I'm a one-lady operation, and occasionally I am overwhelmed by orders, or life happens. In these cases, I will do my best to communicate with you in a timely manner, and get your parcel to you ASAP.

If you are having a sewing emergency and need your order ASAP, please contact us and we will do our best to expedite your delivery. (Because seriously, sewing emergencies DO happen from time to time. We totally get that!)

 

SHIPPING WITHIN AUSTRALIA AND NEW ZEALAND

Shipping within Australia and New Zealand is now a flat rate of $10

We use courier service to ship most orders. You will receive tracking updates via email when the courier is booked, when the parcel is picked up and when the parcel is delivered to your address. These notifications will include a link to more detailed tracking information. All parcels are marked with an Authority to Leave, unless otherwise advised by you at checkout.

Unfortunately, our courier is unable to deliver to parcel lockers, PO boxes or NZ addresses. In these cases, parcels will be shipped via Australia Post.

All orders over $100 are eligible for free shipping. This will be applied automatically at the checkout.

 

INTERNATIONAL SHIPPING

International orders are shipped via Australia Post. Real time shipping quotes are available at checkout. Customers can select from the following levels: Courier, Express, Standard, Economy Air and Economy Sea. Please note, Economy Air and Economy Sea do not include any form of tracking of your parcel.

Please note: You are responsible for any and all customs/brokerage fees that may be incurred. These charges are unique to your country and are out of our control.

 

SHIPPING TIMES

Items are shipped from Melbourne, Australia using a courier service and Australia Post. If your order is sent via courier, you will be sent an email with the estimated delivery date. Australia Post delivery times can be determined using the Delivery Time Calculator.

 

MISSING PARCELS

Sometimes, things do go wrong and parcels do go missing in the post. It happens rarely, but please let us know if you have not received your patterns in a reasonable time frame, and we'll do our best to sort it out for you. It can take up to a month before mail marked return to sender makes it's way back to us, and we're sure you'd rather be sewing in that time!

 

RETURN POLICY

We are proud to say we have purchased the finest bra-making supplies available for your sewing pleasure. If you should receive goods that are defective in any way, please contact us so we can correct the problem. Contact must be made within 30 days of shipment of the item. We will replace the items, or refund your money once the goods have been returned to us. We regret that there are no returns on cut goods, patterns, or goods that have obviously been used or no longer saleable. 

Please note: Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs. If the goods are not defective, but you still wish to return them, a 20% restocking fee will apply.

 

SPECIAL REQUESTS

If there is a pattern designer you think we've overlooked, please email us at the Contact Us page, or if there is a pattern you would like to backorder/special order/gift order or otherwise, please do ask, and we will try our best to help you.

 

PRIVACY 

We will never sell or share your personal information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

 

ONLINE SECURITY

Payment is securely processed by PayPal and Stripe. Your credit card and personal information is never shared.

 

SHIPPING & RETURNS POLICY

SewSquirrel reserves the right to alter our Processing, Shipping and Returns policies at any time, without notice. However, we will endeavour to keep our customers up to date via our newsletter, should any changes occur.

 

chat iconOur newsletter

Recent Updates